We accept payment with Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, Klarna, Afterpay, and Cash App Pay.

In order for us to accept payment, your billing and credit card addresses must match. BCBG is not responsible for shipping issues due to typographical errors. Immediately upon purchase, a preauthorization will be placed on your card for your order amount. Your card will not actually be charged until your order ships.

We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.

Yes! Note we are not responsible for any damage, lost or missing items once the package has been received at their facility.

Economy Delivery shipments to these countries are sent via FedEx or USPS. Deliveries may take up to 15 business days. Deliveries can be made to residential addresses only.

Shipments sent to military addresses are sent Economy Delivery via USPS. Delivery is handled via the Military Post Office and generally occurs within 30 days.

All Final Sale items are non refundable and cannot be returned for refund or exchange. During promotions of sale on sale, all previously-reduced sale items are final sale.

Please visit our Promotions Disclaimers for more information.

For assistance with online shopping and checkout, please visit Contact Us to contact one of our Customer Success associates.

By phone:+1 (573)-886-0407

Your order tracking number will be sent to the email address used to place your order once your order has been shipped.

You can also log into your BCBG Icons Rewards account here and visit the orders page. It will list all of your orders, along with the current status.

We do not offer price adjustments. We apologize for any inconvenience.

If your order is placed on hold kindly contact us Click here or visit the Contact Us page.

Please Click here or visit the Contact Us with the promo code and order number. If the promotion is valid and your order qualifies, the discount will be applied.

To start a return visit our Returns page here.

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify an order that you have already placed. 

However, returning your purchase is easy. For additional information, please visit our returns page or contact us Click here or visit the Contact Us.

To view the typical time frame for deliveries, visit our Shipping Page here.

To start a return visit our Returns page here. All items marked Final Sale or Outlet are non-returnable and cannot be returned for refund or exchange.

We do not offer exchanges at this time, you must return your item via the returns portal – returns.bcbg.com and place a new order for the item you wish to exchange it for.

You have up to 30 days from the date of delivery to return items purchased at BCBG.com. Orders that include apparel and sunglasses or shoes require two return labels, as the items must ship to different warehouses. You must generate one return label for apparel items and a second return label for sunglasses or shoes.

US orders may return items via mail for a full refund in the original form of payment, excluding outbound shipping charges and a return shipping charge of $10.95. Merchandise must be unworn and have all original hangtags, tickets, tags and/or labels attached. Dresses include an exterior-facing tag that cannot be removed to be eligible for a return. Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging, or with original tickets and/or tags attached. 

All items marked Final Sale or Outlet are non-returnable and cannot be returned for refund or exchange. We do not make exceptions. Please note that our size guide is not a guarantee of fit, and colors may vary from what is pictured due to photography and lighting.

Please allow 5-10 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items.

For details on returns visit our Return Policy.

In the event that you received wrong or damaged items, please Click here or visit the Contact Us. A return label may be offered.

From the date of delivery, you have up to 30 days to return items purchased at BCBG.com. Merchandise must be unworn and have all original hangtags, tickets, tags and/or labels attached. Dresses include an exterior-facing tag that must be attached and intact to be eligible for return. Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging, or with original tickets and/or tags attached. 

Final Sale and Outlet items cannot be returned for refund or exchange.

You may return qualifying items via mail for a full refund in the original form of payment, excluding shipping charges, and postmarked within 30 days of the date of delivery. 

Please ship your return from the same country to which it was delivered.

To process your return, please visit the Global-e Returns Portal HERE.

Customers are charged a flat shipping rate.

Transit time for returns is approximately 8 business days.

If you have questions about any return, please email us here. Our hours are 9AM to 5PM Central Time, Monday through Friday (excluding holidays).

We cannot processes exchanges; a new order must be placed on BCBG.com

All international return shipments cost $45 and are shipped via Express Shipping.

Yes! We partner with Global-e to provide the best possible user experience to our international customers. Unfortunately, we cannot ship shoes or sunglasses internationally at this time. Shipping is restricted to certain territories and/or countries for specific styles. Please select country at the bottom of the page. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. 

Within the European Union, United Kingdom and Mexico, you can shop our brand at the below websites.  Please visit those websites for FAQs, shipping and returns information.

European Union 

Website Address: https://bcbg.eu 

Contact Info : support@bcbg.eu  

Contact Info : support@bcbgmaxazria.eu 

United Kingdom 

Website Address: https://bcbg.uk 

Contact Info : support@bcbg.uk 

Mexico 

Website Address: https://bcbg.mx 

Contact Info : ma_ecommerce@bcbg.com.mx 

From the date of delivery, you have up to 30 days to return items purchased at BCBG.com. Merchandise must be unworn and have all original hangtags, tickets, tags and/or labels attached. Dresses include an exterior-facing tag that must be attached and intact to be eligible for return. Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging, or with original tickets and/or tags attached. 

Final Sale and Outlet items cannot be returned for refund or exchange.

You may return qualifying items via mail for a full refund in the original form of payment, excluding shipping charges, and postmarked within 30 days of the date of delivery. 

Please ship your return from the same country to which it was delivered.

To process your return, please visit the Global-e Returns Portal HERE.

Customers are charged a flat shipping rate.

Transit time for returns is approximately 8 business days.

If you have questions about any return, please email us here. Our hours are 9AM to 5PM Central Time, Monday through Friday (excluding holidays).

We cannot processes exchanges; a new order must be placed on BCBG.com

All international return shipments cost $45 and are shipped via Express Shipping.

We display and collect payments in the local currencies of the countries in the drop-down menu. You will be charged in the currency of your selected country at checkout.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase. They will appear as a separate line item at checkout if not already included in product prices. Some countries require payments for duties and taxes to be paid upon delivery and will be the customer’s responsibility to complete.

We offer Standard and Express Shipping. The prices are flat rates, depending on the country of shopping. BCBG is not responsible for packages that are missing or stolen from the delivery address. We do not file claims for packages that have proof of delivery.

International shipments are picked up Tuesdays and Thursdays. Transit times are estimates and are not guaranteed. Unfortunately, we cannot ship shoes internationally at this time.

Standard - $20 USD. Will be converted to local currency during checkout.
Transit Time: 4-9 business days, but may be more depending on country of destination.

Express - $45 USD. Will be converted to local currency during checkout.
Transit Time: 2-7 business days, but may be more depending on country of destination.

Please contact us HERE and customer service will gladly assist you with any questions relating to your international order. BCBG is not responsible for packages that are missing or stolen from the delivery address. We do not file claims for packages that have proof of delivery.

Our hours are 9 AM to 5 PM Central Time, Monday through Friday (excluding holidays).

Our telephone numbers are:

From within the USA: +1 (573)-886-0407

We are not open on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.

Sorry, we can’t ship to international PO boxes yet. If you entered an international PO box as your delivery address, we will reach out to get an alternative address. This may delay your delivery.

You can track your international order here.

International orders may not be eligible for certain sales or promotions.

During promotional periods, please allow up to 2 additional business days for shipment processing.

All Final Sale items are non refundable and cannot be returned for refund or exchange. During promotions of sale on sale, all previously-reduced sale items are final sale.

You will earn points in USD, but they will be automatically converted to your local currency at checkout during redemption.

No—you do not need an account with BCBG.com in order to shop with us.

However, registering for an account with us is easy and provides you with the following benefits:

• Quick and easy checkout

• Personalized profile including payment options and address book

• Order History

• Email updates: be the first to hear about product launches and exclusive events

We recently updated our site on September 24th, 2020. Unfortunately we were not able to transfer our customers’ account information. 

We’re sorry, but we no longer have access to your order history before September 24th, 2020. 

At this time we do not have a rewards program.

Emails are typically responded to within 24-48 hours, except during periods of high demand. Please include your name, phone number and order number to avoid delays in response.

We are here to support you.

Our hours are 9 AM to 5 PM Central Time, Monday-Friday.

Click here to Contact Us.

Our telephone number is (573)-886-0407.

We are not open for on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Our live chat option is available Monday through Friday (excluding holidays), 9AM to 5PM Central Time.

Chat will not be available on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day or Christmas Day.

Please use our Contact Us form HERE and customer service will gladly assist you with any questions.

We no longer offer digital gift cards for sale, but existing cards remain redeemable for purchases.

When it’s time to pay for your favorite styles, choose Afterpay or Klarna as your form of payment at checkout. A debit or credit card is required.

With Afterpay, you’ll make your first of four payments at the time of purchase. With Klarna, your first of four payments will be charged once your order ships. Every two weeks, the remaining three payments will be automatically deducted from your chosen credit or debit card.

Enjoy no additional interest or fees when you pay on time.

Afterpay and Klarna are available online in the US, for now.

You must be over 18, a resident of the U.S., and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.

See payment terms here. A higher initial payment may be required for some consumers. CA residents: Loans made or arranged pursuant to a California Finance Lenders Law license.