Shopping with bcbg.com is easy; just add selected items to your shopping bag, then click “Shopping Bag” at the top right-hand corner of your browser window.
Our Electronic or E-Gift cards can be purchased on-line at BCBG.com at https://bcbg.com/giftcard. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
We do not ship physical gift cards at this time.
All BCBG E-gift cards can be used to shop conveniently online at BCBG.com. Enjoy shopping our great brand!
Please verify the gift card reference number is entered correctly. The letter “I” may appear to resemble a “1” character, and the letter “O” may look like the number zero. Please contact Customer Success for additional assistance.
No—you do not need an account with bcbg.com in order to shop with us.
However, registering for an account with us is easy and provides you with the following benefits: • Quick and easy checkout • Personalized profile including payment options and address book • Email updates: be the first to hear about product launches and exclusive events
We recently updated our site on September 24th, 2020. Unfortunately we were not able to transfer our customers’ account information. Please create a new account here.
We’re sorry, but we no longer have access to your order history before September 24th, 2020. Please create a new account here.
Placing An Order
We accept payment with Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, ShopPay, and Afterpay.
In order for us to accept payment, your billing and credit card addresses must match. BCBG is not responsible for shipping issues due to typographical errors. Immediately upon purchase, a preauthorization will be placed on your card for your order amount. Your card will not actually be charged until your order ships.
We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.
Yes! Note we are not responsible for any damage, lost or missing items once the package has been received at their facility.
Economy Delivery shipments to these countries are sent via FedEx or USPS. Deliveries may take up to 15 business days. Deliveries can be made to residential addresses only.
Shipments sent to military addresses are sent Economy Delivery via USPS. Delivery is handled via the Military Post Office and generally occurs within 30 days.
Yes! We now offer international shipping. If the website does not automatically select the country you are located in, you can update on a desktop browser by choosing the country flag in the top right corner of your screen, or on your mobile device at the bottom of the navigation menu.
For assistance with online shopping and checkout, please contact one of our Customer Success associates at either +1 (877) 426-5245 in the United States or +1 (800) 940-3764 from outside the United States.
Simply log into your BCBG account and visit the orders page. It will list all of your orders, along with the current status
We will apply a price adjustment within seven (7) calendar days of purchase for orders. Please contact Customer Success for a one-time price adjustment on that item. Credit will be applied back to your original form of payment.
Please contact our customer service team here. We’ll work with you to get all your questions answered.
If your order is placed on hold kindly contact us at +1 (877) 426-5245 in the United States or +1 (800) 940-3764 from outside the United States. An alternative is to submit a contact form to our Customer Success team.
Please contact our Customer Success team with the promo code and order number. If the promotion is valid and your order qualifies, the discount will be applied.
Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify an order that you have already placed.
However, returning your purchase is easy. For additional information, please visit our returns page or contact us via our contact form at Customer Success or by telephone at +1 (877) 426-5245 7 AM to 7 PM Central Time every day, except when closed in observance of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Your satisfaction is important to us. We are happy to accept returns postmarked within 30 days of the date of delivery via mail with an original receipt or packing slip for a full refund in the original form of payment, excluding shipping charges, and postmarked within 30 days of the date of delivery. Exchanges cannot be processed. For details on returns visit our Return Policy.
In the event that you received wrong or damaged items, please contact us at Customer Success. A return label may be offered.
We cannot process exchanges. A new order must be placed either on BCBG.com or by calling Customer Care at +1 (877) 426-5245 in the United State or +1 (877) 426-5245 outside the United States for the new item you would prefer to order.
Contact form submissions and emails are typically responded to within 24-48 hours, except during periods of high demand. Please include your name, phone number and order number in the contact form to avoid delays in response.
We are here to support you. We offer two methods of reaching us, a contact form and via telephone below.