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Frequently Asked Questions

Gift Cards

Our E-Gift cards can be purchased on-line at BCBG.com at https://bcbg.com/products/bcbg-e-gift-card. Gift cards are delivered by email to the purchasers inbox. Our gift cards have no additional processing fees. 

Our E-Gift cards can be purchased on-line at BCBG.com at https://bcbg.com/products/bcbg-e-gift-card. Gift cards are delivered by email to the purchaser. Our gift cards have no additional processing fees. 

We do not ship physical gift cards at this time.

Please verify the gift card reference number is entered correctly. The letter “I” may appear to resemble a “1” character, and the letter “O” may look like the number zero. Please contact help@bcbg.com for additional assistance.

Gift cards cannot be canceled for a refund.

Unfortunately at this time gift cards can only be used for orders placed in the US.

Account

No—you do not need an account with bcbg.com in order to shop with us.

However, registering for an account with us is easy and provides you with the following benefits:


• Quick and easy checkout

• Personalized profile including payment options and address book

• Order History

• Email updates: be the first to hear about product launches and exclusive events

We recently updated our site on September 24th, 2020. Unfortunately we were not able to transfer our customers’ account information. 

We’re sorry, but we no longer have access to your order history before September 24th, 2020. 

Placing an Order

We accept payment with Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, and Afterpay.

In order for us to accept payment, your billing and credit card addresses must match. BCBG is not responsible for shipping issues due to typographical errors. Immediately upon purchase, a preauthorization will be placed on your card for your order amount. Your card will not actually be charged until your order ships.

We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.

Yes! Note we are not responsible for any damage, lost or missing items once the package has been received at their facility.

Economy Delivery shipments to these countries are sent via FedEx or USPS. Deliveries may take up to 15 business days. Deliveries can be made to residential addresses only.

Shipments sent to military addresses are sent Economy Delivery via USPS. Delivery is handled via the Military Post Office and generally occurs within 30 days.

Yes! We now offer international shipping to most countries. If the website does not automatically select the country you are located in, you can update on a desktop browser by choosing the country flag in the top right corner of your screen, or on your mobile device at the bottom of the navigation menu.

For assistance with online shopping and checkout, please contact one of our Customer Success associates at help@bcbg,com or call either +1 (877) 426-5245 in the United States or +1 (800) 940-3764 from outside the United States.

Post-Order

Your order tracking number will be sent to the email address used to place your order once your order has been shipped.

You can also log into your BCBG account and visit the orders page. It will list all of your orders, along with the current status

We will apply a price adjustment within seven (7) calendar days of purchase for orders. Please contact help@bcbg.com for a one-time price adjustment on that item. Credit will be applied back to your original form of payment.

If your order is placed on hold kindly contact us at help@bcbg.com or call +1 (877) 426-5245 in the United States or +1 (800) 940-3764 from outside the United States. 

Please contact help@bcbg.com with the promo code and order number. If the promotion is valid and your order qualifies, the discount will be applied.

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify an order that you have already placed. 

However, returning your purchase is easy. For additional information, please visit our returns page or contact us at help@bcbg.com.

To start a return visit https://returns.bcbg.com/

Shipping

To view the typical time frame for deliveries, visit our Shipping Information page.

Exchanges & Returns

Your satisfaction is important to us. We are happy to accept returns for all non-final-sale items, postmarked within 30 days of the date of delivery via mail with an original receipt or packing slip for a full refund in the original form of payment, excluding shipping charges. Exchanges cannot be processed at this time. For details on returns visit our Return Policy.

To start a return visit returns.bcbg.com

In the event that you received wrong or damaged items, please contact us at help@bcbg.com. A return label may be offered.

Additional Questions

Emails are typically responded to within 24-48 hours, except during periods of high demand. Please include your name, phone number and order number to avoid delays in response.

We are here to support you.


Our hours are 7 AM to 7 PM Central Time, Monday-Saturday.

Our email is: help@bcbg.com

Our telephone numbers are: 
- USA Domestic +1 (877) 426-5245
- Outside USA +1 (800) 940-3764

We are not open for on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.