Frequently Asked Questions | BCBGMAXAZRIA

Frequently Asked Questions

Placing an Order

We accept payment with Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, Klarna, and Afterpay.

In order for us to accept payment, your billing and credit card addresses must match. BCBG is not responsible for shipping issues due to typographical errors. Immediately upon purchase, a preauthorization will be placed on your card for your order amount. Your card will not actually be charged until your order ships.

We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.

Yes! Note we are not responsible for any damage, lost or missing items once the package has been received at their facility.

Economy Delivery shipments to these countries are sent via FedEx or USPS. Deliveries may take up to 15 business days. Deliveries can be made to residential addresses only.

Shipments sent to military addresses are sent Economy Delivery via USPS. Delivery is handled via the Military Post Office and generally occurs within 30 days.

We now offer international shopping in most countries.  If the website does not automatically select the country you are located in, you can update on a desktop browser by choosing the country in the bottom left corner of your screen, or on your mobile device at the bottom of the navigation menu.

For assistance with online shopping and checkout, please contact one of our Customer Success associates at customersuccess@bcbg.com or call either +1 (877) 426-5245 in the United States or +1 (800) 940-3764 from outside the United States.

Gift Cards

Our E-Gift cards can be purchased on-line here. Gift cards are delivered by email to the purchasers inbox. Our gift cards have no additional processing fees. 

Our E-Gift cards can be purchased on-line here. Gift cards are delivered by email to the purchaser. Our gift cards have no additional processing fees. 

We do not ship physical gift cards at this time.

Please verify the gift card reference number is entered correctly. The letter “I” may appear to resemble a “1” character, and the letter “O” may look like the number zero. Please contact customersuccess@bcbg.com for additional assistance.

Gift cards cannot be canceled for a refund.

Unfortunately at this time gift cards can only be used for orders placed in the US.

Post-Order

Your order tracking number will be sent to the email address used to place your order once your order has been shipped.

You can also log into your BCBG Icons Rewards account here and visit the orders page. It will list all of your orders, along with the current status

We will apply a price adjustment within seven (7) calendar days of purchase for orders. Please contact customersuccess@bcbg.com for a one-time price adjustment on that item. Credit will be applied back to your original form of payment.

If your order is placed on hold kindly contact us at customersuccess@bcbg.com or call +1 (877) 426-5245 in the United States or +1 (800) 940-3764 from outside the United States. 

Please contact customersuccess@bcbg.com with the promo code and order number. If the promotion is valid and your order qualifies, the discount will be applied.

To start a return visit our Returns page here.

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify an order that you have already placed. 

However, returning your purchase is easy. For additional information, please visit our returns page or contact us at customersuccess@bcbg.com.

Shipping

To view the typical time frame for deliveries, visit our Shipping Page here.

Exchanges & Returns

To start a return visit our Returns page here.

You have up to 30 days from the date of delivery to return items purchased at BCBG.com. Merchandise must be unworn and have all original hangtags, tickets, tags and/or labels attached. Dresses include an exterior-facing tag that cannot be removed to be eligible for a return. Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging, or with original tickets and/or tags attached. 

All Last Look sale items are final sale and cannot be returned for refund or exchange. You may return qualifying items via mail for a full refund in the original form of payment, excluding shipping charges, and postmarked within 30 days of the date of delivery.

Exchanges cannot be processed at this time.

Please allow 7 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items.

For details on returns visit our Return Policy.

In the event that you received wrong or damaged items, please contact us at customersuccess@bcbg.com. A return label may be offered.

Account

No—you do not need an account with BCBG.com in order to shop with us.

However, registering for an account with us is easy and provides you with the following benefits:


• Quick and easy checkout

• Personalized profile including payment options and address book

• Order History

• Email updates: be the first to hear about product launches and exclusive events

We recently updated our site on September 24th, 2020. Unfortunately we were not able to transfer our customers’ account information. 

We’re sorry, but we no longer have access to your order history before September 24th, 2020. 

BCBG Icons FAQs

Signing up is easy! Simply create an account here by entering your name, email and password. It’s free to join, and you will automatically be signed up to earn points and rewards. If you currently have an account with us you’ve already been enrolled in our rewards program. Just sign in to see your BCBG Icons status.

Nope! All customers with an active account were automatically enrolled in BCBG Icons. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Unfortunately at this time we cannot merge multiple accounts. Please be sure to log in with the account you would like to use going forward.

You can access all your info by logging in to your account and visiting our BCBG Icons Rewards Page here.

If you already had a BCBG.com account, you will receive points for purchases made since September 2021. You will not receive points for purchases you made without logging in to your account or as a guest. Make sure to create an account and log in before placing an order so you can receive points!

Absolutely not! Signing up is free. Visit the BCBG Icons Rewards page here to get started.

For starters, you'll get a reward just for joining BCBG Icons. After that, you'll earn points through purchases, adding your birthday to your account, leaving us a review, sharing us on Instagram or liking us on Facebook. Explore all the ways to earn points at our BCBG Icons Rewards Page here.

No, your points only determine your BCBG Icons tier status. Each tier corresponds to exclusive benefits, gifts and rewards.

Nope! You'll always be able to earn more points by shopping with us and engaging with our brand and community.

Additional Questions

Emails are typically responded to within 24-48 hours, except during periods of high demand. Please include your name, phone number and order number to avoid delays in response.

We are here to support you.


Our hours are 7 AM to 7 PM Central Time, Monday-Saturday.

Our email is: customersuccess@bcbg.com

Our telephone numbers are: 
- USA Domestic +1 (877) 426-5245
- Outside USA +1 (800) 940-3764

We are not open for on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.

Buy Now Pay Later

When it’s time to pay for your favorite styles, choose Afterpay or Klarna as your form of payment at checkout. A debit or credit card is required.

With Afterpay, you’ll make your first of four payments at the time of purchase. With Klarna, your first of four payments will be charged once your order ships. Every two weeks, the remaining three payments will be automatically deducted from your chosen credit or debit card.

Enjoy no additional interest or fees when you pay on time.

Afterpay and Klarna are available online in the US, for now.

You must be over 18, a resident of the U.S., and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click herefor complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.

See payment termshere. A higher initial payment may be required for some consumers. CA residents: Loans made or arranged pursuant to a California Finance Lenders Law license.