Return Policy

You have up to 30 days from the date of delivery to return items purchased at Items in US orders may also be exchanged within 30 days of the date of delivery. You may exchange one item per order. Orders that include apparel and sunglasses or shoes require two return labels, as the items must ship to different warehouses. You must generate one return label for apparel items and a second return label for sunglasses or shoes.


US Orders: You may return items via mail for a full refund in the original form of payment, excluding outbound shipping charges and a return shipping charge of $10.95. The $10.95 return shipping fee will be deducted from your total return amount.

You may exchange items via mail with no shipping charge. If exchanging for an item of lesser value, any remaining balance will be refunded to the original form of payment.

Merchandise must be unworn, unaltered, unwashed and have all original hangtags, tickets, tags and/or labels attached. Dresses include an exterior-facing tag that cannot be removed to be eligible for a return. Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging, or with original tickets and/or tags attached. 

International Orders: All international return shipments cost $45 and are shipped via Express Shipping. The shipping cost will be converted to local currency at checkout. International orders cannot be exchanged.

Gift cards are non-returnable and non-refundable.

All Final Sale items are non-refundable and cannot be returned for refund or exchange. We do not make exceptions. Please note that our size guide is not a guarantee of fit, and colors may vary from what is pictured due to photography and lighting. During promotions of sale on sale, all previously-reduced sale items are final sale.

To start a return or exchange:

US orders: visit Returns Portal (US)

International orders: visit the Returns Portal (Global-e)

If you have questions about any return or exchange, please email us here.

Please allow 5-10 days for returns or exchanges to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items.

Returns that are shipped without being processing through our Returns Portal will not be accepted and will be shipped back to the customer at their own expense


Refunds: Gift Card Used as Full or Partial Payment

All returned orders that have been paid using a gift card will be refunded to the same gift card used to place the order.

All split tender payments will receive are fund first to the gift card used to pay and then to the credit card.


PayPal Purchases

Merchandise returns that used PayPal as the original payment method are directly billed through PayPal. Payment information for these purchases is not provided to our company.

PayPal returns are processed through our system as standard returns. Once a return has been processed, the PayPal account used for the original purchase is refunded within 2-5 business days.

We cannot process exchanges using PayPal. If you wish to exchange an item originally purchased with PayPal, you must return your item via the returns portal – and place a new order for the item you wish to exchange it for.

Gift exchanges are not available for orders placed using PayPal. All returns paid using PayPal are refunded back to the original PayPal account.


Additional Questions

For additional questions, please email us here.

Our hours are 9 AM to 5 PM Central Time, Monday through Friday (excluding holidays).