Return Policy

This policy outlines the returns terms and conditions when purchasing with BCBG online, and is applicable to all customers placing an order on www.bcbg.com. This policy is applicable to BCBG’s online customers only and does not extend to customers purchasing from a distributor. Items purchased from a BCBG distributor are bound under that retailer's policy. BCBG online cannot be held accountable or provide accommodation for purchases made outside of www.bcbg.com. For further information or clarification, please email customersuccess@bcbg.com.

Orders that include apparel and sunglasses or shoes require two return labels, as the items must ship to different warehouses. You must generate one return label for apparel items and a second return label for sunglasses or shoes.

We hope you found what you were looking for. If that's not the case, we gladly accept returns within 30 days of purchase date. 

BCBG will accept returns* for orders meeting the below conditions that are requested within 14 days of purchase date for a refund. Refunds requested between 15-30 days will be accepted, but the refund will be processed as store credit as a courtesy. Returns received after 30 days will not be accepted.

Please note that you must return your item within 2 business days of generating the return label. All returns are subjected to a $12 restocking fee which is deducted from the amount of the return.

Please note that pre-order items do not have their return time start until date shipped instead of date ordered to account for any delays in receiving the style.

Please note that there is a tag on each garment that states ‘ONCE THE RETURN LABEL HAS BEEN REMOVED, THE ITEM CANNOT BE RETURNED.’ If a return is received and this tag has been removed a $25 cleaning fee will be assessed on top of the $12 restocking fee.

Any item marked as Final Sale is not approved for return or exchange.

Refunds will be provided for the value of your item and tax. BCBG does not refund original or return shipping costs.

  • BCBG must be able to verify proof of purchase.
  • Delivery dates are defined from FedEx records, and cannot be disputed.
  • Returns received after 30 days from purchase date will not be accepted and will be reshipped to the original address on file. 
  • Products purchased online cannot be returned to a distributor. 
  • Products purchased from a distributor cannot be returned online. See distributor policy. 

 

DISTRIBUTOR POLICY

BCBG products purchased from a distributor such as Nordstrom are subject to that distributor's purchased and returns policy. BCBG cannot be accountable for orders or purchases made at a distributor; with the exception of genuine product faults, as assessed by our Customer Service Team.

 

CONDITION OF PRODUCT

*To be eligible for a return, the garment must meet the below quality conditions:

  • Unworn
  • Unwashed
  • All tags attached
  • All accessories included
  • Unscented (no perfume or other scents)
  • No human, animal or other hair
  • No rips or tears
  • No other signs of being worn
  • All original packing and hangers included

 

GIFT EXCHANGES & RETURNS

Products purchased as a gift at www.bcbg.com are bound by this policy, and must satisfy policy requirements for returns, exchanges or refunds.

 

INITIATING A RETURN

To initiate a domestic return, go to https://returns.bcbg.com, enter your order information. 

Please contact customer service on the above details should you require further assistance.

 

FAULTY/ DAMAGED

BCBG takes extreme pride and care in the quality of our product. Should you receive a product that does not meet expectations, please contact customer service on the details provided above.

 

LIABILITY FOR ITEMS LOST OR DAMAGED IN TRANSIT

Once orders leave our warehouse/facilities, FedEx assumes responsibility of the items. Please contact FedEx directly if there is a problem with your shipment, which could include tracking or delivery problems, incorrect shipping addresses, delays, orders showing as delivered or lost packages.

In the unfortunate event that an order is lost or damaged in transit, please file a claim directly with FedEx. Please inform us of your FedEx claim number so we can keep your case up-to-date. We are not responsible for reshipping or refunding orders that are lost or damaged in transit or filing claims with FedEx on your behalf.

 

SALE ITEMS

Sale items can be returned but are subjected to a $12 restocking fee which is deducted from the amount of the return, unless the item is marked as FINAL SALE on the product information page.

 

INTERNATIONAL ORDERS

2025 TARIFF UPDATES: Please note that International Orders are now considered FINAL SALE and exchanges or returns are currently not allowed to be processed. We hope that tariff rules change to allow these returns in the future and will update our policy if so.

 

RETURNS COST

Refunds will be provided for the value of your item and tax, minus the processing fee. BCBG does not refund original or return shipping costs. 

 

RETURNS/ REFUND PROCESSING TIMEFRAMES

Once a return arrives at our warehouse it will take us 10 to 14 business days to receive, inspect, and process.

You will be notified via email once your return has been completed. 

 

RETURN TRACKING

Upon printing the return label from https://returns.bcbg.com, you will receive a tracking number found on the return shipping label. At the time, BCBG does not offer return tracking, so we recommend you note this for your reference.