RETURN POLICY

How to Make a Return

You have up to 30 days from the date of delivery to return items purchased at BCBG.com. All sale items are final sale and cannot be returned for refund or exchange, excluding full-price items on promotion. You may return qualifying items via mail for a full refund in the original form of payment, excluding shipping charges, and postmarked within 30 days of the date of delivery. The merchandise must be unworn and have original tickets and/or tags attached.

To start a return visit returns.bcbg.com.

If you have questions about any return, please email help@bcbg.com.

We cannot process exchanges; a new order must be placed on BCBG.com.

Please allow 7 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items.

Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging, or with original tickets and/or tags attached.

 

Refunds: Gift Card Used as Full or PartialPayment

All returned orders that have been paid using a gift card will be refunded to a new electronic gift card. The new electronic gift card will be issued and emailed to you.

All split tender payments will receive are fund first to the credit card and then to a new electronic gift card.

We cannot process merchandise exchanges; a new order must be placed on BCBG.com.

 

PayPal Purchases

Merchandise returns that used PayPal as the original payment method are directly billed through PayPal. Payment information for these purchases is not provided to our company.

PayPal returns are processed through our system as standard returns. Once a return has been processed, the PayPal account used for the original purchase is refunded within 1-2 business days.

We cannot process exchanges using PayPal. If you wish to return an item originally purchased with PayPal, you must return your item to us via mail with a filled-out return form. A new order must be placed for your new items.

Gift exchanges are not available for orders placed using Pay Pal. All returns paid using PayPal are refunded back to the original PayPal account. 


Additional Questions

For additional questions, please email help@bcbg.com.

Our hours are 7 AM to 7 PM Central Time, Monday through Saturday (excluding holidays).